Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of my order during transit?
All perishable items are packed in insulated thermal liners with food-grade gel ice packs to maintain optimal temperature throughout the shipping process.
Where do you ship your products?
Currently, we ship to all 48 contiguous states. We do not offer international shipping or delivery to P.O. boxes at this time to ensure product integrity.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, our kitchen begins preparation and packaging, and changes can no longer be made.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, our product descriptions include detailed ingredient lists. We offer a variety of gluten-free, vegan, and nut-free options clearly labeled on our menu.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.