Returns & Exchanges
At SESSIONS AT ARDEN, we strive for perfection in every bite, but due to the perishable nature of our products, we offer refunds or replacements for items that arrive damaged or incorrect. Please contact us within 24 hours of delivery to ensure a swift resolution for your culinary experience.
Verify Condition
Upon arrival, immediately inspect your package for any signs of damage or temperature compromise that may have occurred during transit.
Document the Issue
Take clear photographs of the product and packaging, ensuring any defects or incorrect labels are visible for our quality assurance team to review.
Contact Support
Email our concierge team at [email protected] with your order number and the documentation within 24 hours of receipt.
Resolution Process
Once your claim is validated, we will issue a full refund to your original payment method or arrange for an expedited replacement shipment at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing